Privacy & Refund Policy

Privacy Policy

Information That We Collect

  • When you use our website, you consent to our collection and use of your personal information as described in this privacy policy. The type of information that we might collect is:
  • Your name and job title
  • Your post code, address details and email address
  • Your preferences and interests
  • Any additional information that you provide us with if you register for certain services, newsletters, events, press releases, surveys, special offers, webinars and alerts.

How We Use Your Information

Any information that we obtain from you is used to understand your requirements better and provide you with an improved service. This includes:

Informing you about special offers, new products and added value information to the email address that you have provided.

We may contact you for market research purpose to enable us to improve our products and services.

You have the option to opt-out of any emails that we send you by clicking the unsubscribe button.

Any information that you provide us with will be securely retained and we have many safeguarding tools in place to ensure that there is no unauthorized access or disclosure of your data.

How Cookies Are Used 

Cookies are small files which are placed on your computer’s hard drive once you have given them permission to do so. Cookies help to analyze website traffic and informs you when you visit a particular site. They also help to tailor information to your needs and requirements by gathering and retaining information about your preferences.

The cookies on our site help to differentiate you from other customers so that we can tailor your experience with us more effectively.

In summary, cookies help us provide you with a better website by identifying which pages you find useful and which you do not. A cookie does not give us access to your computer or any other personal information about you other than the data that you have already chosen to share with us.


Controlling Your Personal Data

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. From time to time we may use your personal information to send you promotional information about third parties which we think will be useful to you but only if you have given us previous permission to do so.

Links To External Websites

Please note that we are not responsible for the practices employed by websites linked to or from our website and we have no control over their content. Links to other websites are provided as added value information to topics that may be useful to our website visitors. When you use a link to go from our website to another website our Privacy Policy is no longer valid. You will need to refer to the privacy policy of that website to make yourself aware of their statement.


Refund Policy

Thank you for choosing Sipification as your VoIP service provider. This Refund Policy outlines our guidelines regarding refunds.

  1. Non-Refundable Services:
    • Services that are subject to advanced payment and not cancelled within the Cancellation Period are not eligible for a refund under any circumstances.
    • In such cases, any associated fees or monies paid will be utilized by Sipification to cover administrative expenses arising from the termination of the Agreement.

  2. Cancellation Period:
    • The Cancellation Period refers to the specified time-frame within which a service can be cancelled to be eligible for a refund, if applicable.
    • Please refer to the specific terms and conditions of your agreement or contact our Customer Support team to determine the Cancellation Period applicable to your services.

  3. Exceptions:
    • Exceptions to our refund policy may be considered in exceptional circumstances, at the sole discretion of Sipification.
    • Any exceptions would require a written agreement between the customer and Sipification, outlining the specific terms and conditions for a refund.

  4. Contact for Refund Requests:
    • If you have any questions or believe you may qualify for an exception, please contact our Customer Support team to discuss your situation.

We reserve the right to modify or update this Refund Policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

If you have any questions or concerns regarding our refund policy, please contact our Customer Support team, and we will be happy to assist you.


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