Refund Policy

Refund Policy

Thank you for choosing Sipification as your VoIP service provider. This Refund Policy outlines our guidelines regarding refunds.

  1. Non-Refundable Services:
    • Services that are subject to advanced payment and not cancelled within the Cancellation Period are not eligible for a refund under any circumstances.
    • In such cases, any associated fees or monies paid will be utilized by Sipification to cover administrative expenses arising from the termination of the Agreement.

  2. Cancellation Period:
    • The Cancellation Period refers to the specified time-frame within which a service can be cancelled to be eligible for a refund, if applicable.
    • Please refer to the specific terms and conditions of your agreement or contact our Customer Support team to determine the Cancellation Period applicable to your services.

  3. Exceptions:
    • Exceptions to our refund policy may be considered in exceptional circumstances, at the sole discretion of Sipification.
    • Any exceptions would require a written agreement between the customer and Sipification, outlining the specific terms and conditions for a refund.

  4. Contact for Refund Requests:
    • If you have any questions or believe you may qualify for an exception, please contact our Customer Support team to discuss your situation.

We reserve the right to modify or update this Refund Policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

If you have any questions or concerns regarding our refund policy, please contact our Customer Support team, and we will be happy to assist you.

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